VIP Seats, Buying & Selling Tickets

Sell Your Tickets - Seller Agreement


Our clients give our 'Sell Your Seats' program rave reviews!

Selling Seats Setup

I want to sell my seats. Where do I begin?
How do I list section and row information when listing my seats?
How do I set the price for my seat(s)?
How can my seats be split?
How do I change/edit my listing information including contact info?
I don't want to sell my seats anymore. How do I remove my listing?
Why do I have to have possession of my seats?
Why can't I sell my seats up to the event?
How do I sell my season seats?
How do I change my email preferences?
Why shouldn't I put comments in the section or row fields?
I do not reside in the U.S. but I would like to list my seats on VIPSEATS. How do I do that?

Seats Sold/Delivery Process

How long do I have to sell my seats?
How should I ship my seats? How long do I have to ship my seats?
Are there any shipping fees?
Why do I have to ship with FedEx?

I Don't Have the Seats Listed

I no longer have the seats in my possession. What do I do?

Ticket Payment

How do I get paid for selling my seats? How long will it take to receive payment?
Is there a commission when selling my seats? If so, how much?
Why do you need credit card authorization?

Contact Information

How do I receive more information from VIPSEATS?
How do I contact a representative of VIPSEATS?



Selling Seats Setup


I want to sell my seats. Where do I begin?

You can start by visiting www.VIPSEATS.com and clicking on the Sell Your Seats link. From there you can click Get Started to begin listing your seats. Choose whether you are selling sports, concert, or theater seats. Drop­down menus will appear for you to choose your specific event. Then choose the day, time, and location according to what's listed directly on the seats.

How do I list section and row information when listing my seats?

Seats for multiple events such as season seats must have the same section, row, and seat. After you’ve chosen the seats you want to sell, click Continue (if selling sports seats, or selling seats for concert/theater seats) at the bottom of the page. Choose whether the seats are assigned or general admission. If they are assigned, you must designate the number of seats, the exact section as it appears on the ticket, and row. It is important that you indicate any details that accompany your seats such as obstructed view, family section, or wheelchair accessibility.

How do I set the price for my seat(s)?

It is up to your discretion what price you would like to set the seats. You have three choices from which to choose: Fixed Price, Market Price, and Make Me An Offer. Here are some more details on the following pricing options:

Fixed Price: Research on VIPSEATS what prices comparable seats are being listed. Then set your own price. Managing and adjusting your price listings is your responsibility.

Market Price: Set an initial price and we will adjust your listing daily to the average price for seats in the same section. One of our experienced ticket re-sellers will manage and adjust your price listings each and every day.

Make Me An Offer: We will contact you and if we are interested will offer to buy your seats. The formula for calculating the market price is performed by taking the average of all retail ticket prices in the same section. For example: if the initial price you set was $100 and the average price for seats in the same section as yours is $120, your price will change to $120 the next day.

How can my seats be split?

A customer can purchase an odd number of seats in one transaction if an odd number of seats is made available for sale. The general rule is to never leave just a single seat unsold.

For example: If you list 3 seats, the first buyer can choose to buy all 3 seats to complete your offering, or 1 single seat, which would leave your listing to contain an even number of seats. Also, if you list 4 seats, a customer can purchase all 4 seats at once, or two separate customers can purchase two sets of two seats, but a buyer cannot choose to buy an odd number of seats from your listing.

How do I change/edit my listing information including contact info?

Simply give us a call at 1-800-371-6323 or send an email to della@VIPSEATS.com.

I don't want to sell my seats anymore. How do I remove my listing?

Simply give us a call at 1-800-371-6323 or send an email to della@VIPSEATS.com.

Why do I have to have possession of my seats?

It is necessary to have physical possession of the seats you intend to sell in order to ensure a timely and authentic transaction. This eliminates any delays or problems that may accompany ticket sales that are not currently in your possession. If your seats are to be delivered via TicketFast®, you will be required to enter the barcode of each ticket sold immediately upon acceptance of the order.

Why can't I sell my seats up to the event?

In order to ensure a fast and reliable delivery, the seats may only be listed up to the List Until Date. If your seats are eligible for TicketFast delivery, we will allow them to be posted slightly longer than seats that must be shipped via FedEx. We want the buyer to attend your event, and this provides enough time for the seats to arrive safely to the buyer.

How do I sell my season seats?

There are two ways you can use VIPSEATS to sell your season seats:

- You can list your seats manually on www.VIPSEATS.com the same way you would sell other seats to multiple events. If your seats are in the same section and row, you can post them all at once. You will have the option to set different prices for each event. If seats are in different sections and/or different rows, and/or seats, you must create each listing individually.

- You can contact VIPSEATS, by entering your seats online and by checking the box that says Make Me An Offer. VIPSEATS may be interested in buying your season seats from you outright all at once. Should they be interested they will contact you within 24 hours. Should they not be interested, you still have the option to list them manually on VIPSEATS. (see option 1, above)

How do I change my email preferences?

Simply give us a call at 1-800-371-6323 or send an email to della@VIPSEATS.com.

Why shouldn't I put comments in the section or row fields?

Placing section and row information exactly as it appears on the actual ticket will help ensure your seats display properly on VIPSEATS the many other ticket websites further increasing your chance of your seats selling.

I do not reside in the U.S. but I would like to list my seats on VIPSEATS. How do I do that?

Simply give us a call at 1-800-371-6323 or send an email to della@VIPSEATS.com.


Seats Sold/Delivery Process


How long do I have to sell my seats?

You can list your seats as soon as you have them in your physical possession. If your seats do not sell by your List Until Date the ticket posting will be removed.

How should I ship my seats? How long do I have to ship my seats?

Once a buyer is interested in purchasing your seats, a VIPSEATS sales rep will be calling to ask you to confirm the ticket sale. Please allow time for VIPSEATS to process the order. Once we process the order, we will call you by phone and send out another email to notify you of the type of delivery the customer has chosen.

If the buyer chooses the FedEx delivery option, we will either email or fax you a free shipping label.

In order to ensure timely completion and payment, fold the printed shipping label where indicated and attach the shipping label to a FedEx shipping envelope and ship the seats immediately after confirming the sale. Also please print out the VIPSEATS-branded checklist and place that in the FedEx envelope with your seats. Please do not include any other contact or promotional information. You are responsible for finding a FedEx facility to obtain a FedEx envelope. This will allow time for the seats to be received by the buyer in a timely manner prior to the event.

You can find the closest FedEx location by going to http://www.fedex.com.

If the buyer chooses the TicketFast delivery option, you will be presented with a form to enter the barcodes for validation. Your seats will then be reissued electronically to the buyer. However, you will need to retain your original seats in case of cancellation. If the event is cancelled, the reissued barcodes are not valid for refund and you will be required to return your original seats to the original point of purchase for a refund. If for any reason, you are unable to ship the seats in a timely fashion or provide ticket barcodes when prompted, you must contact us and inform of us of the problem. You can reach us via phone by contacting VIPSEATS Customer Service at 1-800-371-6323. Contact Center hours are Monday – Sunday 9am - 9pm (EST).

Are there any shipping fees?

No, you will not be responsible for any shipping fees. Any shipping fees will be paid by the buyer when the seats are purchased.

Why do I have to ship with FedEx?

We require all ticket sales to be shipped by FedEx using the approved FedEx shipping airbill we provide to you in order for us to track the progress of the shipment if FedEx is the delivery method chosen by the buyer. Seats with the delivery method of TicketFast® will require you to enter the barcode from each ticket sold and each ticket will then be electronically validated and reissued to the buyer. Both of these delivery methods will ensure the sale is successful and completed within a timely manner. You will not receive payment until there is a ticket delivery confirmation, either via FedEx or email.


I Don't Have the Seats Listed


I no longer have the seats in my possession. What do I do?

Simply give us a call at 1-800-371-6323 or send an email to della@VIPSEATS.com.

If for any reason, you do not have the seats for a sale you must inform us of the problem. This will help prevent additional charges or strikes you may incur against your account.


Ticket Payment


How do I get paid for selling my seats? How long will it take to receive payment?

Sellers can expect to receive payment by a personalized check via U.S. Mail. We will initiate the check process within 5 days of the buyer receiving the ticket. Expect another 5-7 days for U.S. Mail delivery.

If for any reason, the payment is not correct or you do not receive your payment in a timely fashion, please contact us immediately.

Is there a commission when selling my seats? If so, how much?

It is completely free to list seats for sale! VIPSEATS receives 15% commission on the total ticket sale. No charges will be incurred until a sale is made. Your payment will reflect the deducted 15% commission. Be sure to keep this in mind when pricing your seats at a specific price. This commission is subject to change at any time.

Why do you need credit card authorization?

By providing a credit card number, this helps to protect VIPSEATS customers against any fraudulent charges and/or posting or selling your tickets elsewhere. Requiring this helps keep the VIPSEATS selling process secure and user friendly.

Note: Your credit card will not be charged unless you provide incorrect and/or fraudulent seats or you confirm an order, and then cannot provide the seats.


Contact Information


How do I receive more information from VIPSEATS?

Sign up for our newsletter on our homepage at www.VIPSEATS.com.

You can also reach us via phone by contacting us at 1-800-371-6323. VIPSEATS hours are Monday – Sunday 9am - 9pm (EST).

How do I contact a representative of VIPSEATS?

You can contact a VIPSEATS representative by logging onto www.VIPSEATS.com and clicking on the Contact Us link at the top of the web page.

You can also reach us via phone by contacting VIPSEATS Customer Service at 1-800-371-6323. Customer Service hours are Monday – Sunday 9am - 9pm (EST).